- #Free plane ticket creator how to#
- #Free plane ticket creator software#
- #Free plane ticket creator code#
The “Ticket solved by” and “ Ticket solved on” fields are automatically filled with the user and the date in which the ticked changed its status through the “Resolving” transition. Now I can go back to the fields and say that the field “Time pending resolution” shows the time that the ticket has spent in the “Pending” status Notice how I created the transitions (arrows) and the states (circles). Now click on the step “Process” and create a simple workflow that will follow each ticket that we create: Step 4: Setup a Custom Workflow for your Support Tickets Regarding the fields “Time pending resolution” and “Ticket resolved by”, they are fields of type process information. The field “Closing comment” is multiline to be able to enter paragraphs.
The Priority field is a drop-down type field with the values “Normal” or “High”. The mail field is a text type but we configure it so that only emails can be inserted. Then we move on to the “Fields” step and create the necessary fields for our ticketing system: Step 3: Create Metadata Fields to Store Ticket info
#Free plane ticket creator code#
You will see the first step of the category manager in which we will define the name and code of the same (Support Ticket): Now go to the purple tree (categories), press the cog button at the bottom left (Category Manager) and then click on “new category”. To do this, start the desktop application with your administrator account. The first thing to do is create a category for the Support Tickets. Step 2: Create a Document Category for Support Tickets Once you have your repository ready, log in your account using R2 Docuo for Windows and you will be ready to follow next steps. If you are already a customer then you can use your own repo, if you are not a customer yet, you can create a free one here: To start with, you will need an R2 Docuo repository.
#Free plane ticket creator software#
This software will allow you to not forget any of the incidents or queries created by your clients and keep the work in order.
#Free plane ticket creator how to#
In this post we will explain step by step how to create a Ticketing System for Incident Management and Customer Support using R2 Docuo Workflow Software.Īs I commented in the previous post, for any Customer Service department it is very important to have a ticketing system that allows keeping track of the incidents, queries and suggestions of our customers and knowing what state they are in.
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